How can I pay for my order on the site?

All our payment methods have been carefully selected, to make the ordering process as pleasant and as simple as possible.

The site offers the following payment methods:

Credit card, PayPal, Bancontact,

What credit cards are accepted?

We accept the following credit cards: Carte Bleue, Visa, Mastercard.

Blue Cards can only be used in France.


Is my payment secure?

Payment on the site is secured by the Paygreen partner with the 3DSecure protocol.

The 3D Secure protocol makes it possible to limit the risk of fraud on the Internet, linked to identity theft attempts. It consists in ensuring, during each online payment, that the card is used by its true holder. Fields are available to enter your credit card number as well as the validity date and the 3 numbers of the visual cryptogram on the back of your card. In addition to the credit card number, the expiry date of the card and the three digits of the security code, printed on the back of the card, you must enter a password to authenticate your payment. All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol. This data may not be detected, intercepted or used by third parties. They are also not stored on our computer systems. For your security, Paygreen verifies that the connection with your browser is secure before sending your financial data. Paygreen is a technical service provider and does not take care of claims related to orders. These must be settled directly with Cigarette or your bank depending on the nature of your question. If your payment is accepted, you will be redirected to an order confirmation screen on our website. If your payment is not accepted, you have up to 3 attempts to re-enter your bank details. At the end of the 3rd refusal, you will be redirected on our site to a screen indicating the refusal of your payment. Contact our customer service to find out the reasons and find together a solution to finalize your order.

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PayPal is an online payment service that allows you to pay for your purchases on the Internet simply, quickly, securely and free of charge. Your bank details or credit card information are only stored on the PayPal website. Thus, they are not transmitted via the Internet with each order. To pay, it only takes two clicks; you only have to use your payment information stored on the PayPal site (bank details or credit card information) instead of re-entering it with each purchase. Payments PayPal are processed quickly. The seller can therefore send the ordered items immediately and you usually receive them earlier than with other means of payment.

Already have a PayPal account? During the payment process, you will be redirected to a PayPal page. After finalizing your payment, simply click on the button that will redirect you to our website. Don't have a PayPal account yet? To ensure the smooth running of the payment process, it is recommended that you create a free PayPal account before placing an order.


A pre-authorization of payment is made on the day of the actual order. This amount is not deducted.

The secure online payment provider STRIPE PAYMENTS EUROPE Ltd, using the SSL (Secure Socket Layer) protocol, makes an impression of the credit card. Bank details are never in possession of the Prestatic website
The imprint does not result in a debit to the customer's bank account (except for some prepaid). This is a pre-authorization to verify that the balance of the customer's account is sufficient for the payment of the products of his selection and that the means of payment provided is valid. In the event that the customer's balance is insufficient and/or the credit card is invalid, the order will be refused.
The customer undertakes to provide a valid means of payment and to be in possession of sufficient funds corresponding to the planned debit. For any order, Prestaticreserves the right to require from the customer the authorization of a deposit of the amount of the order requested, to continue the preparation of the order. In case of refusal, the order is canceled. In case of acceptance on the part of the customer, the cauton is refunded and / or deducted from the amount of the items kept after validation of the returns.
In the event of an incident during the implementation of the planned debit, penalties of an amount equal to one and a half times (1.5 times) the French legal interest rate are automatically applicable to unpaid amounts upon notification of the rejection of bank payment. In the event of a dispute, discounts or promotional offers will no longer be valid.

The customer expressly acknowledges that the communication of his credit card number to Prestatic is worth debit authorization on his bank account, corresponding to the amount of the products ordered. If necessary, a notification of order cancellation for non-payment is sent to the customer on the email address provided by the customer when registering on the site.

Payment is made by credit card: Visa, EuroCard, MasterCard, CB.
The secure payment system Stripe is used by the site https://www. Cigarette

The personal information that customers are required to communicate is perfectly protected and encrypted before transmission to the processing center.

When the entire amount of money due is not paid by the customer, it becomes unpaid. For this purpose, we may be required to communicate your personal data to our debt collection provider.

The customer guarantees to Prestatic that he is fully authorized to use the payment card for the payment of his order and that his means of payment legally give access to sufficient funds to cover all purchases.




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